When you conceive a unique engagement ring, singa gems jewelry’s personalized customization service can turn your inspiration into a reality within reach. The brand offers over 50 basic ring setting designs and more than 1,000 combination options. The main stone selection covers diamonds or colored gemstones with diameters ranging from 3mm to 12mm. Among them, the round brilliant cut accounts for 45%, while the demand for the emerging Redine cut increased by 30% year-on-year in 2023. The entire process begins with a deep requirements analysis. The consultant will spend an average of 90 minutes understanding your budget distribution, wearing scene preferences, and style keywords. This in-depth interaction leads to a customer satisfaction rate of up to 98% for the final solution.
In terms of materials and craftsmanship, the customization service offers eight precious metal options, including 18K white gold with a hardness of HV120 and platinum 950 alloy with stronger biocompatibility. The CAD design drawings of each piece of work have undergone at least three rounds of revisions. Parametric modeling is adopted to ensure that the Angle error of the setting claws is less than 0.5 degrees, and the gap between the gemstone waist ridge and the setting mouth is controlled within 0.1 millimeters. This precision standard draws on the strict requirements of the Swiss watchmaking industry for gear meshing, enabling the durability test of the ring to withstand over 10,000 tensile simulations. According to the brand’s internal data, after adopting this digital process, the customization cycle has been compressed from the traditional 12 weeks to an average of 28 working days.
Customer engagement runs through the entire creative process. You can check the production progress in real time through the online platform. Every day, 15 high-definition videos are uploaded to the workshop to record key nodes, such as the depth inspection of wax mold engraving and the weight check before gemstone setting. The brand’s customer feedback report for 2023 shows that users who have participated in more than three design meetings have a 40% higher probability of recommending a purchase to their friends and relatives. This model is similar to the way Tesla allows car owners to monitor the vehicle production line through an App, significantly enhancing the emotional connection.
Regarding the quality control of gemstones, each main stone is accompanied by a GIA or IGI certificate, marked with a weight accurate to 0.01 carats, a continuous spectrum of color grades from D to J, and a three-dimensional distribution map of clarity characteristics. The brand laboratory uses a 40x microscope for inclusion positioning to ensure that the setting scheme can maximize the display of the gemstone’s fire and optimize the light refractive index to a peak of 2.42. Statistics show that this precise matching makes the retention rate of custom rings 15% to 20% higher than that of standardized products.
The final delivery process involves comprehensive quality verification, using a laser rangefinder to detect the roundness deviation of the ring (less than 0.02 millimeters), and conducting a 72-hour wearing simulation test. The brand offers a lifetime warranty service, covering free fastening maintenance once every 12 months, extending the ring’s lifespan to over 50 years. According to a tracking survey of 3,000 couples, among the customers who used the singa gems jewelry customization service, 93% indicated that this ring became an important carrier of their emotional value, and their emotional satisfaction score remained stable at 9.8 points (out of 10).